Government launches credit card complaint database
News from San Francisco Chronicle:

(06-18) 21:07 PDT NEW YORK, (AP) —

The government is launching an online database of complaints about credit cards.

The public can see what types of complaints people have filed against any bank that issues credit cards. They can also search complaints by ZIP code and see how banks responded. The database does not include personal information.

The database goes live Tuesday. It will be maintained by the Consumer Financial Protection Bureau, which was set up after the 2008 financial crisis to protect consumers from loans and cards with hidden fees or other traps.

The CFPB is the first agency to set up a public website to track complaints about consumer financial products. The agency will use the database to track complaints and identify potential problems in the marketplace, such as a new card that carries hidden or poorly disclosed fees. It also wants consumers to use the information to research financial products they might use.

“Each and every time we hear from American consumers about their troublesome transactions with financial products, it gives us important insight,” CFPB director Richard Cordray said.

Also Tuesday, the agency released some details on thousands of complaints it has fielded about credit cards, home mortgages, student loans and other bank products. Among the findings:

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Related News:

Palm Beach shopping spree with stolen credit card lands woman in …
News from Palm Beach Post:

After stealing a California woman’s identity, a 23-year-old woman went on a shopping spree on Worth Avenue, picking up items at Louis Vuitton, Gucci and Saks 5th Avenue, according to a Palm Beach Police report.

Millicent Crossley, of California, was arrested Sunday and faces charges of fraudulent use of personal identity information, credit card forgery, organized scheme to defraud and grand theft. She is being held in lieu of $ 35,000 bail, records show.

The shopping spree dates back to January 2011. Palm Beach Police officers were called to the Louis Vuitton store on Worth Avenue after they had a customer use a fake credit card, according to a probable cause affidavit.

Employees told the officers that a man and two women — one who was later identified as Crossley — came into the store with the hopes of purchasing a luggage bag, a toiletry pouch and a brown belt. The items cost a total of $ 2,835.50.

Crossley gave the employee a Mastercard that had the name Mary Conrad on it. She also provided a California driver license with Conrad’s name on it. All was caught on video surveillance.

After unsuccessfully swiping the credit card three times, the employee typed the card numbers into the system. Th…………… continues on Palm Beach Post

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